Important Consumer Notice: Free Crankset Inspection Program

Thank you for using SHIMANO products.

On September 21, 2023, Shimano issued a free inspection and replacement program of some bonded 11-speed HOLLOWTECH II road cranksets. We would like to provide the latest information as follows:

For the following crankset products, if you continue to use when cranksets show signs of bonding separation or delamination, in rare cases the crank may be damaged and you may lose your balance, fall or be injured. Please follow the instructions below to confirm the crankset you have and have it inspected free of charge by an authorized dealer as soon as possible.

We apologize for any concern or inconvenience this may have caused to our consumers.

Free Inspection and Replacement Instructions

Determine whether this notice applies to your crankset.

１． Identify the model number

The following 5 model numbers produced up to and including June 30, 2019

２．Identify the production code

The following two-letter production code is stamped on the inside of the crank arm near the bottom of the arm.

3.　Start date of the free inspection program

The inspections will start on Tuesday, November 21, 2023.

Consumers who believe they have an applicable product are asked to contact an authorized Shimano dealer to schedule a free crankset inspection promptly. Please click on the following link to find an authorized Shimano dealer near you.

Shimano Dealer List: Shimano Authorized Crank Inspection dealer listing

If you cannot find an authorized Shimano dealer in your area, please call the distributor in each country as listed below.

If your crankset needs replacement following the inspection, Shimano will replace it free of charge. There is no need for further action for cranks that pass the inspection process.

For your safety, we recommend that the second inspection be performed about one year after the initial inspection. If you feel, hear, or see a change in your crankset, please take it to an Authorized Shimano dealer at any time.

Shimano will provide the initial and second inspection free of charge through an Authorized Shimano dealer.

In addition, we recommend that a regular crankset check on your own after the second inspection. Please refer to the following link for instructions on how to check the crankset on your own.

WATCH THE VIDEO: Crankset Inspection and Replacement Program

Depending on the specifications of the crankset, it may take some time for us to prepare the replacement crankset.

Please notice that there will be slight cosmetic differences from the original crankset.

CONTACT

NEO ZIGMA SERVICE CENTER

3390 Ramon Magsaysay Blvd. Sta. Mesa Manila 1016

Tel: (02) 700-41560 ( 9:30 a.m. to 6:30 p.m. Philippine Time )